 | Delivery
Unless otherwise indicated, our prices show or include include GB mainland delivery to locations * on the ground floor only, where there are no steps or other obstructions hindering either access or vehicle unloading. Please allow a minimum of 100mm on all external dimensions to allow for packaging. In case of doubt - please call.
In order to minimise costs, safes are despatched directly from the manufacturer's distribution centre, by the manufacturer's specialist carriers, avoiding double handling charges. The delivery charge is passed on at cost - we levy no handling charge, nor do we add any margin.
Returns
Please be aware that if you wish to return the product, other than as a defective product, the delivery element is non refundable and the return delivery cost will be at your expense. These charges are passed on at cost and this may vary from a relatively small amount (less than £20) to over £500 for the largest safes. A breakdown of the delivery /return charge can be supplied on request, where it is not shown on our website.
Delivery Times
Please note that deliveries will take place during normal working hours, Monday to Friday. Please contact us, prior to ordering, if there are specific time / date restrictions which may require a special delivery.
* Please see below regarding smaller safes up to 56 kgs
Delivery Location
For other than unobstructed ground floor locations and possibly subject to site suitability survey, delivery can usually be made to other specified locations. Please contact us (details below) if delivery is required via a lift ** or if any steps are involved. These special deliveries may attract an extra charge and are subject to acceptance by the carrier.
** Where there is a suitable lift, of adequate dimensions and capacity, there will usually be no extra charge for deliveries to other floors, provided that otherwise unobstructed access is available.
To download a Delivery Questionnaire for other than unobstructed delivery please click here
Customers must ensure that free access is available. Please be aware of the weight / dimensions of the items being delivered.
Delivery General
Safes are heavy items, requiring special handling and we require a contact name and telephone number to 'book in' large or heavy items for delivery. Please note that aborted deliveries may be charged for.
Should the delivery carriers be unable to complete the delivery because of obstructions or other impediments not notified to us, the delivery may be charged and further costs levied for returning / redelivering the goods.
* Smaller safes and cash boxes, up to 56 kgs, which are more easily transportable, are delivered to your ground floor door. This includes: Key Cabinets, Cash Boxes, Strong Boxes, Laptop Cases, 0700 Series, Saracen Series, Imperial Series, Fortress Series, Citadel 1191, Titan Series (except 1253), Cashier Deposit 0996, Datacare 2001 and Data protection inserts (unless delivered with a safe).
Non-mainland GB and European delivery can be arranged as a 'drop off' only. Please contact us for prices.
Please Note:
Delivery on these heavy items is normally within 10 to 15 working days
Please contact us for further details on 01243 840000 and ask for Security Sales
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| Fixing
Subject to site suitability survey, fixing for the following ranges can be undertaken.
Please call 01243 840000 for details.
The charge for this service may vary but a guideline follows:
Models:
Cashier Deposit
All Models @ £90plus VAT
Castille 6
All Models @ £90 plus VAT
Citadel
All Models @ £90 plus VAT
Cobra/Cosmos/Planet Ranges
All Models @ £90 plus VAT
Condor 20
All models @ £90 plus VAT
Data Combi (Requires optional Base Fixing Tray)
All models @ £90 plus VAT
Diamond 10
All models @ £90 plus VAT
Firechief
All models @ £90 plus VAT
Fire Ranger
All models @ £90 plus VAT
Fortress
All models @ £90 plus VAT
Orion
All models @ £90 plus VAT
Titan
All models @ £90 plus VAT
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| Product Descriptions
We have taken care to provide accurate information regarding these products on our website. All information regarding Dimensions, Ratings and other details is provided from the manufacturers datasheets. These datasheets are linked to the individual product items and should be checked, prior to ordering.
Please note that all insurance ratings should be confirmed by your insurance underwriters.
Please be aware that some photographic images may show optional items, please check the datasheet carefully regarding standard fittings. Images used on this site are supplied by the manufacturer and may be subject to some distortion during re-sizing for web display.
Please note that the manufacturer reserves the right to amend the specification at any time.
All Special Offer and Clearance Items are subject to stock availability. Please be aware that Clearance Items may have a different warranty to the standard warranty manufacturers provided by Phoenix Safe. |
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| Phoenix Safe Warranty / Insurance
Phoenix Smaller Safes / Key Safes / Cash Boxes.
Key Safes, Key Boxes, Cash Boxes, Strong Boxes and the 0700 Compact Home Office range are offered with a manufacturer's One Year materials and labour warranty.
Phoenix Fire, Security and Burglary Safes
These items are offered with a manufacturer's Two Year materials and labour warranty *.
* Please see below for Clearance Offer Safes
Additional Phoenix Fire Safe Benefit
All Phoenix Fire Safes come with a manufacturer's Free lifetime "after the fire" replacement warranty.
Clearance Safes
These products are offered with a manufacturer's One Year materials and labour warranty, unless otherwise stated.
Insurance
Insurance cover will vary, depending on location and circumstance. Please check with your underwriter.
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 | Contact Details (Click the e-mail icon for web mail )
We welcome any questions, enquiries or comments from the UK and Europe.
For telephone enquiries our normal hours of business are:
0900 to 1700 - Monday to Friday
Phone: +44 (0) 1243 840000
Fax: +44 (0) 1243 840084
Email:
Post: Cybis Ltd., 34 Sudley Road, Bognor Regis, West Sussex, PO21 1ER, United Kingdom
Please note that calls may be recorded for training and/or security purposes
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